A business professional from Newcastle Upon Tyne contacted Newcastle Data Recovery after their Apple MacBook suddenly stopped booting, and the SSD was no longer recognised. The reported issues included:
- The MacBook failed to boot into macOS and displayed a flashing folder with a question mark.
- Disk Utility did not detect the SSD, making stored files completely inaccessible.
- The SSD contained critical office documents, banking records, and personal files.
- Apple Store support attempted diagnostics but could not recover the data and recommended data recovery specialists.
Since MacBook SSDs use proprietary connectors, encryption, and custom firmware, forensic-level data recovery techniques were required.
Our Expertise in Apple MacBook SSD Recovery
With 25 years of experience, Newcastle Data Recovery specialises in:
✔ Recovering data from MacBooks with unrecognized or corrupted SSDs
✔ Handling Apple’s proprietary SSD encryption and file system structures (APFS & HFS+)
✔ Using advanced data recovery tools like Acelabs PC3000, Atola Insight, and Mac-specific forensic software
Diagnosis & Recovery Process
Upon receiving the MacBook SSD, our engineers conducted a detailed forensic assessment. The key findings included:
- The SSD had a degraded NAND chip, preventing the system from recognizing it.
- File system corruption in APFS format further restricted access.
- The encryption key was intact, allowing successful decryption after repair.
To successfully recover the business professional’s banking and office files, we implemented a multi-step forensic recovery strategy:
Step 1: Secure Chip-Level Repair & SSD Imaging
- Used Acelabs PC3000 Flash to access and repair the degraded NAND memory.
- Created a 100% cloned image of the SSD to prevent further degradation.
Step 2: Logical Repair & File Reconstruction
- Used R-Studio for Mac and UFS Explorer to rebuild the damaged APFS file system.
- Extracted and reconstructed banking records, office files, and personal documents.
Step 3: Data Verification & Secure Transfer
- Verified all recovered files for integrity using checksum validation.
- Transferred all restored data to a secure external SSD for future access.
The Result
We successfully recovered 99.5% of the client’s critical files, including:
✅ Banking documents, financial records, and office spreadsheets
✅ Important work-related contracts and PDFs
✅ Personal data, photos, and archived emails
The client was able to regain access to their essential documents without permanent loss.
Why Choose Newcastle Data Recovery for MacBook SSD Recovery?
✅ 25 Years of Expertise – Specialists in Apple SSD and APFS file system recovery.
✅ Advanced Mac-Specific Data Recovery Tools – Handling encryption and proprietary formats.
✅ Fast, Affordable, & Reliable Service – Offering the best value data recovery in the UK.
If your MacBook SSD is not being recognised and contains critical data, contact Newcastle Data Recovery today for expert Mac data recovery services!