A florist in Newcastle Upon Tyne contacted Newcastle Data Recovery after their CyberPower Gamer laptop’s SSD failed, making their business data inaccessible. The reported issues included:

The SSD was not recognized in BIOS or showed as 0MB capacity.
The Windows operating system failed to boot, leaving the business unable to access customer orders and financial data.
The local IT department was unable to recover any files, indicating possible firmware corruption or NAND chip degradation.
No backup was available, making professional SSD data recovery essential.

Since SSD failures can result from firmware corruption, power surges, or NAND degradation, specialized forensic recovery techniques were required.

Our Expertise in SSD Data Recovery

With 25 years of experience, Newcastle Data Recovery specialises in:
✔ Recovering data from SSDs that show 0MB in BIOS or are not detected
✔ Repairing SSD firmware corruption and restoring file system integrity
✔ Using chip-off NAND memory extraction and forensic data recovery techniques

Diagnosis & Recovery Process

Upon receiving the CyberPower Gamer laptop SSD, our engineers conducted a detailed forensic assessment. The key findings included:

The SSD firmware had become corrupted, causing the drive to report 0MB capacity.
The drive’s NAND memory chips were intact, meaning data was still recoverable.
The SSD’s controller was failing to initialize, preventing normal file access.

To successfully recover the florist’s critical business data, we implemented a multi-step forensic SSD recovery strategy:

Step 1: SSD Firmware Repair & Secure Imaging

Used Acelabs PC3000 SSD Edition to repair the corrupted firmware.
Successfully restored the SSD’s correct capacity in BIOS.
Created a sector-by-sector forensic clone of the SSD to prevent further degradation.

Step 2: Logical Data Recovery & File System Repair

Used UFS Explorer and R-Studio to reconstruct missing file system metadata.
Extracted and rebuilt business databases, financial records, and order logs.

Step 3: Data Validation & Secure Transfer

Verified customer orders, invoices, and business-related documents for integrity.
Successfully transferred the recovered data to a new high-performance SSD.
Provided guidance on SSD maintenance, firmware updates, and backup solutions.

The Result

We successfully recovered 99.9% of the florist’s lost business data, including:
✅ Customer order records and invoices
✅ Financial reports, supplier databases, and payroll data
✅ Business documents, emails, and software files

The business was able to restore full operations without any permanent data loss.

Why Choose Newcastle Data Recovery for SSD Recovery?

✅ 25 Years of Expertise – Specialists in SSD failures, NAND chip recovery, and firmware repairs.
✅ Forensic-Level Data Extraction – Recovering files from failing and non-detected SSDs.
✅ Fast, Affordable, & Reliable Service – Offering the best value data recovery in the UK.

If your SSD is not recognised or showing 0MB in BIOS, contact Newcastle Data Recovery today for expert SSD data recovery services!