-
Step 1 Turn Off Your Computer
In the event of a hardware failure our recommendation is that you power down your computer to ensure that there is no further damage caused which may impede the data recovery process.
-
Step 2 Risks of DIY Recovery
We strongly advise against running third-party recovery software or disk utilities as these can often make an already difficult problem much worse.
-
Step 3 Call 0191 4061051
Contact our friendly and professional staff for a diagnosis. or
No Fix - No Fee!
We will do our very best to recovery your data. Our No Fix No Fee Policy means if we can't recover it you don't pay for it.
No Job Too Large or Small
We deal with SMEs, large companies and corporations, government bodies and the individual home PC user.
Newcastle upon Tyne Hard Disk Data Recovery Service – 25 Years of Excellence
With over 25 years in business, we are Newcastle upon Tyne's trusted data recovery experts, specializing in professional data recovery services for all types of hard drives and addressing all types of issues. Whether you're dealing with physical damage, logical errors, or hardware failures, we are here to help you recover your valuable data.
Why Choose Us?
- 25 Years of Experience: A proven track record of successful data recovery.
- All Drive Types Supported: Recovery from HDDs, SSDs, and hybrid drives.
- Comprehensive Diagnostics: Free evaluation to identify and resolve your issue.
- Advanced Technology: Industry-leading tools and cleanrooms to ensure the best recovery success rates.
Hard Drive Brands We Recover From
We support data recovery from all major hard drive brands, including:
1. Seagate
- Specialisation: Broad range of HDDs and SSDs for personal, professional, and enterprise use.
- Best-Selling Series:
- Barracuda: Ideal for desktops, offering high capacity and speed.
- IronWolf: NAS-optimized drives with durability and reliability.
- SkyHawk: Designed for CCTV and surveillance systems.
- Exos: Enterprise-grade drives with massive storage capacities.
2. Western Digital (WD)
- Specialisation: Versatile hard drives for different workloads and environments.
- Best-Selling Series:
- WD Blue: General-purpose HDDs for desktops and laptops.
- WD Black: Performance-driven drives for gaming and high-end systems.
- WD Red: Built for NAS environments, ensuring stability and reliability.
- WD Purple: Tailored for surveillance applications.
- WD Gold: Enterprise-class drives with high durability and performance.
3. Toshiba
- Specialisation: Durable and high-performance HDDs and SSDs.
- Best-Selling Series:
- Canvio: Portable external drives for everyday use.
- X300: High-performance desktop drives.
- N300: Reliable NAS drives for continuous operation.
- S300: Optimized for surveillance applications.
4. Hitachi (HGST)
- Specialisation: High-reliability enterprise and cloud storage drives.
- Best-Selling Series:
- Ultrastar: Enterprise-grade drives for data centers and professional workloads.
- Deskstar: High-capacity and performance for desktop systems.
5. Samsung
- Specialisation: Leading in SSD technology for speed and reliability.
- Best-Selling Series:
- 970 EVO Plus: High-performance NVMe SSD for gaming and professional use.
- 870 QVO: Budget-friendly SSDs with high capacity.
- T7: Portable SSDs with compact design and high speed.
6. Crucial (Micron Technology)
- Specialisation: High-quality SSDs for consumer and business applications.
- Best-Selling Series:
- MX500: Reliable SSDs for home and business use.
- P5 Plus: NVMe SSDs for high-performance applications.
- X8: Portable SSDs with excellent durability and speed.
7. Intel
- Specialisation: SSDs for professional and enterprise use.
- Best-Selling Series:
- Optane: Memory technology for unmatched speed and responsiveness.
- D7 Series: Enterprise-grade SSDs for data-intensive workloads.
8. SanDisk (A Western Digital Company)
- Specialisation: Flash storage and SSDs for personal and professional use.
- Best-Selling Series:
- Extreme PRO: High-speed external SSDs.
- Ultra 3D: Reliable SSDs for desktops and laptops.
- iXpand: USB drives for mobile devices.
9. ADATA
- Specialisation: Affordable storage solutions with excellent performance.
- Best-Selling Series:
- XPG GAMMIX: High-speed NVMe SSDs for gaming.
- SU800: Cost-effective SSDs for everyday use.
- HD710 Pro: Durable external drives with water and shock resistance.
10. Kingston
- Specialisation: Budget-friendly SSDs and storage drives.
- Best-Selling Series:
- A2000: NVMe SSDs for budget-conscious users.
- KC600: SATA SSDs for desktops and laptops.
- DataTraveler: Reliable USB flash drives.
Hard Drive Interfaces We Support
We recover data from hard drives with the following interfaces:
- SATA (Serial Advanced Technology Attachment)
- PATA (Parallel Advanced Technology Attachment – IDE)
- NVMe (Non-Volatile Memory Express)
- SCSI (Small Computer System Interface)
- SAS (Serial Attached SCSI)
- PCIe (Peripheral Component Interconnect Express)
- M.2 Interface
- U.2 Interface
- eSATA (External SATA)
Common Hard Drive Issues We Handle
Mechanical Failures:
- Head Crash: The read/write heads physically contact the platters, causing scratches and data loss. Often due to impact or sudden movement.
- Motor Failure: The drive motor fails to spin the platters, often indicated by no sound or clicking noises.
- Stiction: The heads become "stuck" to the platters, preventing them from spinning.
- Bearing Failure: Worn-out bearings cause excessive noise (grinding, whirring) and can lead to head crashes.
Logical Failures:
- Accidental Deletion: Files are deleted from the operating system, but the data may still be recoverable if not overwritten.
- Accidental Formatting: The drive is formatted, erasing all data. Recovery is possible if no new data has been written.
- File System Corruption: The file system structure is damaged, making files inaccessible. This can be due to software errors, power outages, or improper shutdowns.
- Virus/Malware Infection: Malicious software can damage or encrypt files, making them unusable.
- Partition Table Damage: The information about drive partitions is lost, making the partitions and their data inaccessible.
Firmware Issues:
- Firmware Corruption: The drive's internal software (firmware) becomes corrupted, leading to malfunctions and data inaccessibility.
- Firmware Updates Gone Wrong: An interrupted or faulty firmware update can render the drive unusable.
Electrical Issues:
- PCB (Printed Circuit Board) Failure: Damage to the drive's electronic board due to power surges, static electricity, or physical damage.
- Power Supply Issues: Inconsistent or insufficient power can cause drive malfunctions and data corruption.
Bad Sectors:
- Bad Sectors (Physical): Damaged areas on the platter surface that can no longer reliably store data.
- Bad Sectors (Logical): Errors in the file system that mark sectors as bad even if they are physically fine.
SSD-Specific Issues:
- SSD Controller Failure: The controller chip on the SSD malfunctions, making the drive inaccessible.
- NAND Flash Wear: Over time, the flash memory cells in SSDs degrade, leading to data loss.
- Sudden Power Loss During Write Operation: Can corrupt data being written to the SSD.
Other Issues:
- Water/Liquid Damage: Exposure to liquids can cause short circuits and corrosion, damaging drive components.
- Fire/Heat Damage: Extreme heat can warp platters, melt components, and cause irreversible data loss.
Our Data Recovery Process
- Free Diagnostics
- A comprehensive evaluation to determine the cause of data loss.
- Customized Recovery Plan
- Tailored solutions to maximize recovery success based on your issue.
- Secure Recovery
- Cleanroom environments ensure safe handling of damaged drives.
- Data Verification
- Recovered files are verified for integrity before delivery.
- Data Delivery
- Files are securely transferred to a device of your choice.
Contact Us for Free Diagnostics Today!
If you’re dealing with data loss, don’t wait! Our professional team in Newcastle upon Tyne is equipped to handle all hard drive issues with expert care and precision.

