- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Our Recovery Process
- Call 0191 4061051 OR get a quote.
- Send us or bring your device.
- We inspect your device and recover your data.
- We return your recovered data via a next day courier service.
1
Expert Advice When Data Loss Strikes
If your hard drive, SSD or external device has failed, our Newcastle-based specialists are here to help. Contact us by phone or email and an experienced engineer will quickly assess the fault, explain what’s likely gone wrong and give you a clear fixed-price quote. If you’re happy to proceed, simply package your device securely and send it via Royal Mail, courier, or drop it into our office in person.
2
Clear Diagnosis & No-Obligation Quote
Once your device arrives at our lab, we carry out a full diagnostic to identify the exact fault and the safest recovery method. We’ll then call you to explain the findings, confirm the recovery plan and re-confirm the cost. Your quote is completely no obligation – if you decide not to go ahead, there’s no pressure and no hidden fees.
3
Professional Data Recovery Process
Our engineers then begin the recovery, typically completed within 2–3 working days. We first create a forensic image of your drive and work from that copy on our secure servers, protecting your original media. When the recovery is complete, we’ll call and email you with screenshots and a detailed file and folder listing so you can see exactly what has been retrieved.
4
Secure Return of Your Recovered Data
Once you’ve confirmed you’re happy with the recovered data, we move to the final step – getting it safely back to you. After receiving payment (by debit/credit card or bank transfer, with no card surcharges), we copy your data to your chosen return media and dispatch it via tracked next-day courier. Our goal is simple: to reunite you with your critical files quickly, securely and with minimal stress.